★★★★★ 2
Eufy dropped the ball on this vacuum
Style: L50 SES
I’ll start by saying the reason I purchased this vacuum, is because I have a Eufy 25c robot vacuum that is very dependable. I decided I wanted an upgrade because the 25C was great for cleaning, but I had to empty it way too often. I just knew I would love the L50 SES. I thought it was just what I was looking for a self emptying robot vacuum with a 60 day fill capacity. Allowing 2 months before I needed to touch my vacuum. Here’s where things went wrong. I never got a chance to test the vacuum because it wouldn’t connect to my WiFi and I tried everything. Now this wouldn’t have been a problem if the L50 came with a remote control like the 25C. Unfortunately I had to rely on the App and since the L50 couldn’t connect to my WiFi, I couldn’t control the vacuum. The reason I gave 2 stars is because the customer service at Eufy is awesome. I was given the option to replace the vacuum with a new one but after researching the L50 i decided to return it for a refund. Apparently this model has a defect, because I found so many negative reviews about the same issue with the same model. The thing is I never read reviews because I have a Eufy smart scale, 25C robot vacuum and an Eufy security system and everything works perfectly. So in the end I purchased a Shark Matrix Self emptying robot vacuum and a Shark self emptying stick vacuum. If Shark’s vacuum preforms well, Eufy might have lost a valued customer. I hope this review helps someone make a informed decision. By the way Eufy self emptying vacuum needs replacement bags and the Shark Matrix robot vacuum doesn’t need bags. I will say the suction and design on the Eufy L50 SES was great.
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Reviewed in the United States on February 15, 2025
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